Carevitly is an online store offering everyday comfort and wellness products, including ergonomic support products, massage and relaxation devices, and everyday wellness accessories.

We currently ship to customers across the United States.

You can contact our support team by email at support@carevitly.shop or by phone at +1 (253) 987-8667 .

Our collection includes ergonomic support products, massage and relaxation devices, and everyday wellness accessories designed to fit naturally into daily routines.

We recommend reviewing the product description, specifications, features, and usage information provided on each product page. If you have a question about a specific product, our support team can also assist.

Our products are offered as everyday comfort and wellness products. Product descriptions should be reviewed for the intended use and specific features of each individual product.

Simply select the product you want, add it to your cart, and proceed through checkout. Enter your shipping and payment information and review your order before completing your purchase.

Yes. After your order is successfully placed, an order confirmation will be sent to the email address provided during checkout.

Available payment methods are displayed securely during checkout. Payment processing is handled through trusted payment providers.

If you need to make a change or request cancellation, contact us as soon as possible at support@carevitly.shop . We will do our best to assist if the order has not yet been processed.

Orders are typically processed within 1–3 business days after payment has been successfully received.

Estimated delivery within the United States is approximately 7–12 business days after your order has been processed.

A flat shipping fee of $4.99 applies to U.S. orders unless a free shipping promotion is active.

Tracking information is provided after your order has been processed and shipped. Please allow approximately 24–72 hours for tracking information to become available or for the first update to appear.

Tracking updates are provided by the shipping carrier and may take some time to appear after the package has been shipped. Please allow 24–72 hours for the first update.

You have 30 days from the date of delivery to request a return. Items generally need to be unused, in their original condition and packaging, and accompanied by proof of purchase.

Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect. In those cases, Carevitly will cover the applicable return shipping cost.

Certain items may not be eligible for return, including used or damaged items unless caused by us, opened personal care items, gift cards, clearance items, and final-sale items.

Once an approved return is received and inspected, refunds are processed within 5 business days and issued to the original payment method.

Contact us within 7 days of delivery at support@carevitly.shop . Please include your order number and, where applicable, photos showing the issue.