Carevitly operates this store and website, including related information, content, features, tools, products, and services, to provide customers with a curated shopping experience (the “Services”).

Carevitly is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using our Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or information that has been de-identified so that it cannot reasonably identify an individual.

Depending on how you interact with our Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of information:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including payment card information, transaction details, form of payment, payment confirmation, and other payment-related details.
• Account information including your username, password, preferences, and settings.
• Transaction information including products you view, add to your cart, purchase, return, exchange, or cancel, as well as your transaction history.
• Communications including information you provide when contacting our customer support team.
• Device information including information about your device, browser, network connection, IP address, and other technical identifiers.
• Usage information including information about how and when you interact with or navigate our Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you when you create an account, visit or use our Services, communicate with us, or otherwise provide information.
• Automatically through our Services from your device when you use our website or interact with our Services, including through cookies and similar technologies.
• From service providers that help us operate technology and provide services on our behalf.
• From partners or other third parties where applicable.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We may use your information to provide our Services, process payments, fulfill orders, remember preferences, process purchases, returns and exchanges, arrange shipping, provide customer support, manage accounts, and create a more personalized shopping experience.

Marketing and Advertising

We may use personal information for marketing and promotional purposes, including sending promotional communications by email, text message, or other permitted methods, and displaying advertisements based on interactions with our Services.

Security and Fraud Prevention

We may use information to authenticate accounts, maintain a secure shopping experience, detect or investigate fraudulent or malicious activity, protect our Services, and maintain security.

Communicating With You

We use personal information to provide customer support, respond to inquiries, provide effective services, and maintain our relationship with customers.

Legal Reasons

We may use personal information to comply with applicable laws, respond to valid legal processes, enforce our terms and policies, investigate potential violations, and protect our rights and the rights of our customers.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes and as described in this Privacy Policy.

• Shopify, vendors, and service providers that perform services on our behalf, including payment processing, analytics, customer support, cloud storage, fulfillment, and shipping.
• Business and marketing partners that assist with marketing, advertising, and promotional activities.
• When you direct or consent to disclosure, such as when information is needed to ship your order or when you use certain social media or login integrations.
• Affiliates or members of our corporate group where applicable.
• Business transactions and legal requirements, including mergers, bankruptcy, subpoenas, legal proceedings, enforcement of policies, and protection of our Services and rights.

Relationship With Shopify

Our Services are hosted by Shopify, which collects and processes personal information about your access to and use of our store in order to provide and improve the Services.

Information you submit through our Services may be transmitted to and shared with Shopify and third-party service providers that may be located in countries other than where you reside.

Shopify may also use information related to your interactions with our store and Shopify's services to provide certain enhanced features, analytics, advertising, and other business services.

For more information about how Shopify handles personal information, please review the Shopify Consumer Privacy Policy .

You may also visit the Shopify Privacy Portal for information about privacy rights related to Shopify.

Third-Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not affiliated with or controlled by Carevitly, we recommend reviewing that website's privacy, security, and other policies.

We are not responsible for the privacy, security, accuracy, completeness, or reliability of information provided by third-party websites or platforms.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their applicable jurisdiction.

If you are a parent or guardian of a child who has provided personal information to us, you may contact us using the information below to request that the information be deleted.

Security and Retention of Your Information

We take reasonable measures to help protect personal information. However, no security measure is perfect or completely impenetrable, and we cannot guarantee absolute security.

Information you send to us may not be completely secure while in transit. We recommend that you avoid using unsecured channels to communicate sensitive or confidential information.

How long we retain personal information depends on factors such as whether we need it to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. These rights may include:

• Right to Access / Know — You may have the right to request access to personal information we maintain about you.
• Right to Delete — You may have the right to request deletion of personal information we maintain about you.
• Right to Correct — You may have the right to request correction of inaccurate personal information.
• Right of Portability — In certain circumstances, you may have the right to receive a copy of personal information we hold about you.
• Managing Communication Preferences — You may opt out of promotional emails by using the unsubscribe option included in those communications.

Some rights may apply only in certain circumstances and may be subject to applicable legal requirements and exceptions.

Complaints

If you have concerns or complaints about how we process your personal information, please contact us using the contact information below.

Depending on where you live, you may also have the right to appeal a privacy-related decision or contact your local data protection authority.

International Transfers

Personal information may be transferred, stored, or processed outside the country in which you live.

Where applicable, we rely on recognized legal mechanisms for international transfers of personal information, including appropriate contractual safeguards where required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, operational requirements, legal obligations, or other relevant reasons.

When changes are made, we will post the revised policy on this website and update the “Last updated” date as appropriate.

Contact Us

If you have any questions about our privacy practices, this Privacy Policy, or would like to exercise any privacy rights available to you, please contact us.

Email: support@carevitly.shop

Phone: +1 (253) 987-8667

Website: carevitly.shop