Refund policy
Straightforward returns, no guesswork.
We want you to feel confident in every order. Here's exactly how returns and refunds work at Carevitly.
This Return and Refund Policy explains how returns and refunds work at Carevitly, including eligibility requirements, return timelines, shipping responsibilities, defective products, and refund processing.
Our goal is to make the return process simple, transparent, and straightforward for every customer.
Return Eligibility
You have 30 days from the date of delivery to request a return. To qualify, the item must be:
- ✓ Unused and in its original condition
- ✓ In its original packaging
- ✓ Accompanied by proof of purchase, such as an order number or receipt
How to Start a Return
Contact us at support@carevitly.shop with your order number and the reason for your return.
Our team will review your request and provide return approval along with the appropriate return shipping instructions.
Once your return is approved, send the item according to the instructions provided by our support team.
Returns sent without prior approval may not be accepted because we are unable to verify or process them without a request on file.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect.
When a return is required because of an error on our part, Carevitly will cover the applicable return shipping cost.
Non-Returnable Items
For hygiene, safety, and product-condition reasons, certain items cannot be returned, including:
- ✕ Used or damaged items, unless the damage was caused by us
- ✕ Opened personal care items
- ✕ Gift cards
- ✕ Clearance or final-sale items
Defective or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Contact our support team at support@carevitly.shop .
Please include your order number and, when applicable, clear photos showing the issue so our team can review the situation and provide the appropriate resolution.
Approved defective or incorrect-item claims will be resolved at no additional cost to the customer.
Refunds
Once your returned item is received and inspected:
- ✓ We'll notify you of the approval or rejection of your refund.
- ✓ Approved refunds are processed within 5 business days.
- ✓ Refunds are issued to the original payment method used for the purchase.
Please note that after Carevitly processes a refund, the time required for the funds to appear in your account may vary depending on your bank or payment provider.
✉️ Questions About Your Return?
If you have any questions about returns, refunds, or your order, please contact our support team.
Email: support@carevitly.shop
We aim to respond to customer inquiries within 1 business day.
Business Information
Business Name
CarevitlyAddress
8375 Sultana Ave, Unit 2Fontana, California 92335
United States
Website: carevitly.shop